Rubbish Clearance Belgravia Terms and Conditions of Service

These Terms and Conditions govern the provision of rubbish clearance, waste collection and related services by Rubbish Clearance Belgravia to domestic and commercial customers within our service area. By booking a collection, requesting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting or receiving the services.

Services means any rubbish clearance, waste collection, removal, loading, transport, recycling or disposal work carried out by Rubbish Clearance Belgravia.

Waste means any items, materials, rubbish, refuse or goods that the Customer asks us to remove, subject to applicable waste regulations.

Contract means the agreement between the Customer and Rubbish Clearance Belgravia for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

Rubbish Clearance Belgravia provides rubbish clearance and waste collection services, including but not limited to household waste clearance, bulky item removal, light commercial waste collection, garden waste removal and general non-hazardous waste disposal. All Services are provided subject to these Terms and Conditions and applicable UK waste legislation.

We will only remove waste that is legally acceptable for collection, transport and disposal at licensed facilities. Certain items may be refused or may incur additional charges due to their nature, handling requirements or disposal costs.

3. Booking Process

The Customer may request a booking by telephone, email or online contact form, where available. When making a booking, the Customer must provide accurate and complete information about:

the type and approximate volume or weight of waste

the location of the property and access details

any parking, loading or time restrictions

any items that may be hazardous, difficult to handle, or require special equipment.

Based on the information provided, we may give an estimated price or a price range for the Services. This estimate is not final and may be adjusted if the actual waste volume, weight, or nature differs from what was described. The Contract between the Customer and Rubbish Clearance Belgravia is formed when the Customer accepts our quotation or confirms the booking and we acknowledge the appointment.

We reserve the right to decline any booking request at our absolute discretion.

4. Access and Parking

The Customer is responsible for ensuring adequate access for our team and vehicle to carry out the Services safely and efficiently. This includes providing accurate information on property layout, stairs, lifts, security gates and any parking restrictions.

If parking charges, permits, or congestion fees apply, these may be charged to the Customer in addition to the quoted price. If our team is unable to access the property or the waste due to incorrect information, obstruction, or the absence of the Customer where their presence is required, we may charge a call-out or cancellation fee.

5. Pricing and Quotations

Prices are usually based on one or a combination of the following:

the volume of waste collected

the weight of waste

the type and composition of waste

labour time required

special handling or disposal costs.

Any quotation provided before attendance is indicative and subject to confirmation once our team has inspected the waste on site. If, on arrival, the waste is significantly different from that described, we will inform the Customer of any revised price before proceeding.

All prices are quoted in pounds sterling and may be stated either inclusive or exclusive of VAT, depending on the communication. If VAT is applicable, it will be charged at the prevailing rate.

6. Payments and Invoicing

Payment is due on completion of the Services unless otherwise agreed in writing in advance. We may accept payment by cash, card payment, bank transfer or other methods as advised at the time of booking.

For commercial Customers or account holders, alternative payment terms may be agreed in writing. Invoices must be paid in full within the agreed period. We reserve the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in pursuing late payment.

We may refuse to remove waste or to leave site until payment has been made, unless credit terms have been agreed. The Customer is responsible for ensuring that the person present at the property has authority to approve charges and make payment on their behalf.

7. Customer Responsibilities

The Customer is responsible for:

providing accurate information when booking

ensuring safe and reasonable access to the waste

securing any necessary permissions from landlords, neighbours, building managers or local authorities

informing us of any hazardous materials, sharp objects, or items requiring special handling

ensuring that the waste presented does not contain prohibited or illegal materials.

The Customer warrants that they are the owner of the waste or have authority from the owner to arrange its removal. Ownership of the waste passes to us once it is loaded into our vehicle, subject to compliance with applicable waste regulations.

8. Excluded and Restricted Items

Certain items may be excluded from our standard Services, restricted, or subject to additional charges. These can include, but are not limited to:

asbestos or materials suspected to contain asbestos

clinical, medical or biological waste

chemical substances, solvents, oils and pressurised containers

hazardous electrical equipment or batteries

gas bottles, fuel tanks or flammable materials

contaminated soil or construction waste requiring special processing.

If such items are presented without prior disclosure, we may refuse to take them, amend the price, or require additional documentation. We reserve the right to leave site without completing the collection if we reasonably believe that handling certain items would be unsafe, unlawful or not in accordance with waste regulations.

9. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving notice by telephone or email.

Where possible, we ask for at least 24 hours notice prior to the scheduled arrival time. If the Customer cancels with less than 24 hours notice, or if we attend the property and are unable to complete the collection due to circumstances within the Customer's control, a cancellation or call-out fee may be charged.

If we need to cancel or reschedule due to operational reasons, vehicle breakdown, staff availability, severe weather, or other circumstances beyond our reasonable control, we will notify the Customer as soon as practicable and offer an alternative appointment. We will not be liable for any indirect loss, such as loss of earnings or inconvenience, arising from such changes.

10. Service Standards and Timeframes

We aim to provide a prompt, efficient and professional rubbish clearance service. Any arrival times provided are estimates and are not guaranteed. While we make reasonable efforts to arrive within agreed time windows, delays may occur due to traffic, previous jobs overrunning or unforeseen circumstances.

If we expect a significant delay, we will endeavour to contact the Customer. Time is not of the essence in relation to our performance, and we shall not be liable for minor delays, provided we complete the Services within a reasonable time.

11. Liability and Limitations

We will exercise reasonable care and skill when providing the Services. However, we shall not be liable for:

pre-existing damage to property, fixtures, fittings or contents

damage arising from inadequate access, structural weakness or defective fixtures

loss of or damage to items that the Customer did not clearly identify as items to remain on site

indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within 7 days of the relevant Service. Our total liability to the Customer for any breach of Contract or negligence shall, to the extent permitted by law, be limited to the total price paid or payable for the Services giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Waste Handling and Environmental Compliance

Rubbish Clearance Belgravia is committed to responsible waste management. We will transport and dispose of collected waste only at authorised facilities and in accordance with applicable UK waste legislation and duty of care requirements.

We may sort, segregate, reuse, recycle or recover waste materials where reasonably practicable. The Customer agrees that once waste has been removed, we may determine the most appropriate lawful treatment or disposal route, subject to regulatory obligations.

The Customer must not request us to dispose of waste unlawfully, fly-tip materials, or breach environmental regulations. If we reasonably believe that a Customer is asking us to act unlawfully, we will refuse the instruction and may terminate the Contract with immediate effect.

13. Customer Cooperation and Conduct

The Customer and any persons present at the property must treat our staff with respect and must not engage in abusive, threatening or aggressive behaviour. We reserve the right to withdraw our team from site and terminate the Services if we consider their safety or wellbeing to be at risk.

The Customer must not instruct our staff to perform tasks that fall outside the agreed Services, are unsafe, unlawful, or are likely to cause damage. Any assistance provided outside the agreed scope is entirely at our discretion and does not alter the terms of the Contract.

14. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing full details of the issue. We will investigate the matter and seek to resolve it promptly, which may include a revisit, partial refund, or other remedial action, at our discretion.

In the event of a dispute that cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods before resorting to formal legal proceedings, where appropriate.

15. Termination of Services

We may terminate the Contract or suspend Services immediately if:

the Customer fails to pay any sum when due

the Customer commits a serious or persistent breach of these Terms and Conditions

it becomes impossible, unsafe or unlawful to perform the Services

the Customer behaves in a threatening, abusive or inappropriate manner.

Termination shall not affect any rights or obligations that have already accrued at the date of termination, including our right to recover outstanding sums.

16. Data Protection and Privacy

We may collect and process personal data about Customers in order to manage bookings, deliver Services, process payments and handle queries or complaints. Personal data will be handled in accordance with applicable UK data protection laws and used only for legitimate business purposes.

We may retain records of jobs and Customer details for legal, accounting or operational reasons for a reasonable period. Customers may contact us to request access to, or correction of, their personal information, subject to legal limitations.

17. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or our operational requirements. The version in force at the time of the Customer's booking will apply to that Contract.

Updated terms may be made available on our website or provided on request. Continued use of our Services after changes have been notified will constitute acceptance of the revised terms for future bookings.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Any failure or delay by us in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy. A waiver of any right or remedy shall only be effective if given in writing.

The Contract is between Rubbish Clearance Belgravia and the Customer. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.